Online Check-in Now an Option at Bayfront Health St. Petersburg's Affiliated Bayfront Health Convenient Care Centers
Patients can choose to wait at home instead of the waiting room.
Patients seeking urgent care for non-life threatening conditions have a convenient new option to consider: wait at home instead of the waiting room.
Bayfront Health St. Petersburg's five affiliated urgent care centers are now offering Online Check-ina service intended to enhance patients' overall experience by giving them more control of the process.
"Online Check-in is for individuals whose injuries and illnesses are not life-threatening or debilitating," explains Kathryn J. Gillette, Market President and CEO for Bayfront Health. "We never know when an urgent care center will experience a spike in volume that results in a longer-than-usual wait time. Online Check-in helps individuals know what to expect from the outset, and offers them the flexibility of waiting at home until closer to their projected treatment time, if needed."
Online Check-in is accessed through the Bayfront Health Convenient Care's website, www.BayfrontClinics.com. Individuals then select the type of care they are seeking, and a location, to receive a projected treatment time.
"This service can be extremely helpful for a parent with a small child, or for someone who is bringing in an elderly relative who is concerned about exposure to germs and viruses in the waiting room," says Gillette. "We expect this service to be especially popular during flu season or when there is a high incidence of contagious viruses."
Here's how Online Check-in works:
Visit www.BayfrontClinics.com and click on Online Check-in'.
- Select one of the five locations.
- Choose a projected treatment time based on current wait time, and complete a brief online form.
- You have the option to receive a text to remind you when you are close to your chosen treatment time.
- When you arrive at the urgent care center, staff will be expecting you, and strive to see you within 15 minutes of your projected treatment time.
- If there is a spike in patient traffic, staff will notify you via email or automated phone call with a new projected treatment time.
Individuals who use Online Check-in aren't seen ahead of patients already in the waiting room; rather, their names are added to the treatment list based on the time they checked-in online. Unless an individual's illness or injury requires expedited care, patients are treated in the order they registered.
Online Check-in does not allow patients whose symptoms indicate a life-threatening or debilitating medical condition to use the service; key words such as "chest pain" trigger a directive to call 911 or to go to the nearest emergency department immediately.
"We know everyone's time is limited and valuable, which is why Online Check-in is such a valuable tool," adds Gillette. "Mobile devices allow individuals to check-in online from anywhere...the soccer field, the daycare center, work or homemaking the service easy and convenient to use."